Hi, I’m Holden
I’m currently a dual degree MBA and M.S. Design Innovation Candidate at Northwestern Kellogg School of Management, and a former Design Consultant at Accenture Song.
Utilities Client
Customer Contact Center Web Applications
Led end-to-end UX/UI for two customer care center applications 0-to-1, managing multiple teams of developers, and to launch all flows, microinteractions and visual design elements.
Financial Services Client
Financial Management Web Applications
Redesigned and deployed intricate enhancements for the client’s suite of financial management applications, bringing clarity to complex financial models and overseeing the build process.
Telecom Client
Retail Service iPad Application
Shipped new features, managed an intricate error handling system, and redesigned primary screens for the native customer service application used by the client’s employees to manage customer accounts in retail stores.
11Pets (Personal)
Pet Monitoring Mobile Application
Visually reimagined a popular pet care app’s interface, redesigning of three of its main features: food information input, meal reminder scheduling, and food consumption monitoring.
A passion project—not conducted for a client.